FAQ

frequently asked questions

How to choose and what?

It's free! Ask our personal shopper for a styling appointment via chat or email  optimumvip@gmail.com.
 

How do I take care of my purchased item?

Handle your items with care. Each is a piece of art. To clean, use a sustainable cleaner or a simple wet, clean cloth. For more questions of how to take a good care on your purchased item contact us Chat on the website or email us at optimumvip@gmail.com

How can I buy this item?

It's a VIP shopping way to be in contact with the client to offer the best services our client receives what he/she wants. Please contact us at optimumvip@gmail.com

What about shipment? 

We ship worldwide.
Delivery of goods outside the European Union may incur import duties (customs and VAT). We are not responsible for duty and taxes that may incur overseas

How to exchange or return?

If you want to make an exchange for another size or colour, please contact us via email asap to assure that we hold the piece in reserve. Don't forget that pieces at limited edition! 

If you find any error after you've received your new item(s), please email us immediately at optimumvip@gmail.com